That is because Amazon provides only previous 60 days' data over Ads API. So upon enrollment, data of 60 days prior to enrollment date will be available. After your enrollment, we start to keep your data. So let's say 4 months later, you will be able to see your whole data (4 months of enrollment and 60 days prior to that). We keep your data according to your plan. This window is 6 months for Starter plan, 12 months for Standard, and 24 months for Plus and Enterprise plans. You can display and update your plan under Profile tab.

Under Inventory tab, at the upper right corner you can observe "Bulk Upload". From there, you can download the actual list, update the costs and reload the COGS. Also you can watch the video at https://www.youtube.com/watch?v=pjZGVLSwToE&t=70s

Because long term storage fee regarding the previous month is provided after the third week of the current month. For example, you will be able to observe the long term storage fee for March after 21st of April.

Yes. If you don't use Amazon shipping or Shipstation, go to "Orders" tab, select "MFN". You will observe "Shipping Excel Upload" at the upper right corner. You click it and after that "Download Shipping Excel Sample". Fill in that sample and upload at the same location. So, your shipping cost will be taken into account while calculating your profit. If you use Amazon shipping or Shipstation, check other questions for help.

You can reach your invoices under your "Profile" tab. In "Manage Subscription" part, click "Invoices". There, you can review your invoices and download them.

Under "Profile" tab, in "Manage Subscription" part, click "Update Payment Method". You can update your credit card info in the pop-up.

After enrollment, please make sure to authorize us for both Amazon API and Advertising API from Amazon Seller Central. After this authorization, your data will start to populate. It may take up to 24 hours depending on the size of your data. So if it started populating, give the system some time to complete data fetching.

To be able to add multiple marketplaces, your plan should be Plus or Enterprise. If your plan is one of them, then go to "Profile" tab, in Marketplace's (Authorization) you can add/manage your marketplaces.

Under "Profile" tab, in "Manage Subscription" part, click "Edit". You can upgrade your plan there.

Profit Cyclops adheres to strict Amazon Data Protection Policy (DPP). All stored data is encrypted with 256-bit SSL secure. We do not store any personal or customer related data on our servers. We take the security of your data very seriously. Besides using SSL encryption technology to ensure all data transfers are secured, our database is also backed up regularly.

We do have Amazon shipping integration. So you don't need to enter any number for profit calculation since we get those numbers from Amazon directly via API. If you use Amazon shipping, you don't need to do anything regarding shipping costs.

Yes, we have ShipStation integration, but you have to activate ShipStation integration under "Profile" tab. After this activation, you don't need to do anything since we get those numbers from ShipStation programmatically.

Watch the video at: https://www.youtube.com/watch?v=lgltps1Itz4&t=1s.

Arrange a meeting with our product management team at: https://calendly.com/profitcyclops